You can reach our Customer support team from Mondays to Fridays, 9 am - 6 pm.
It is 5 hours and 30 minutes ahead of GMT/UTC (UTC+05:30).
As our team is based in Nugegoda, Colombo, Sri Lanka and we remind you that please take time zone differences into consideration. It is 5 hours and 30 minutes ahead of GMT/UTC (UTC+05:30). Our team replies to every incoming request and we always do our best to get back to you as soon as possible.
You can contact our Customer support team in several different ways:
a. Via our contact form, available on our Customer Care page
b. A fax to the following number : +94(0)112 801200
c. a letter to the following address :
Customer Care Matchmaking.lk
Bizservices.lk Pvt Ltd
3A- Meegahawatta Road
Our main goal as Customer support team is to make sure you receive all the help you need from the moment you show interest in our website, and throughout your experience when you choose to register. Our team will be here to support you.
How are we doing this?
We are :
* keeping you safe on the website by checking profiles and alerting you if there is any risk to your safety,
* manually approving the profile content of both you and your partner suggestions,
* helping you and guiding you through our website by replying to any of your requests received via our contact form, email, letter, or fax, and making sure we provide you with the best possible service,
* communicating your feedback to other departments in constantly order to improve the service that our company delivers to you.